Choose the right channel.
For a reproducible bug or a feature suggestion, use GitHub Issues so progress can be tracked. For anything containing personal information, use email instead.
The Google Play listing is in progress, and an Apple App Store release is planned. Official store links will appear on the AOTEAURORA website when live; this support repository does not host direct installation files.
Start with three quick checks.
- Refresh the data. A temporary upstream outage or a device returning from sleep can leave an old reading on screen.
- Check your connection and time. Live space-weather and forecast feeds require internet access, and an incorrect device clock can make readings appear stale.
- Check location permission. If you chose automatic location, make sure the browser or operating system still allows it. A New Zealand preset can be used instead where available.
Common questions.
Why can a high Kp value still produce a poor local rating?
Kp is only one clue. Daylight, cloud, haze, moonlight, your latitude and the direction of the interplanetary magnetic field can all weaken viewing conditions from where you are.
Why is a reading missing or marked as stale?
The app uses separate third-party feeds. One source can be delayed or unavailable while the others continue normally. Refresh once, then try again later if the affected feed remains unavailable.
Does the conditions score guarantee I will see an aurora?
No. Aurora activity and cloud forecasts can change quickly, and a camera may detect colour that is faint to the eye. The score organises current evidence; it is not a promise or a probability of a sighting.
Why does the app ask for my location?
Your latitude and local forecast affect whether an aurora may reach your horizon and whether the sky is viewable. Location access is optional and only begins after you choose it. See the privacy notice for details.
Can I turn on aurora notifications?
Not in the current release candidate. Notifications are planned, but they remain disabled while the behaviour and privacy model are being tested.
Why do the displayed times look wrong?
The current build follows your device’s timezone. Check the device date, time and timezone—especially if you are travelling or using a manually configured clock—then refresh the data.
Where can I download the app?
The Google Play listing is currently in progress, with an Apple App Store release planned. The official links will be added to the store section when they are live. Do not treat third-party installers or links as official releases.
Make an issue useful.
Include the following when you report a problem:
- what you expected and what happened instead;
- the approximate date and New Zealand time;
- your device, operating system and browser or app build;
- whether refreshing or changing location fixed it; and
- a screenshot with personal information removed.
Do not post precise home coordinates, passwords, private URLs or notification details in a public issue.
Data and service availability.
AOTEAURORA depends on NOAA SWPC, GeoNet / Earth Sciences New Zealand, MET Norway and network services outside AOTEAURORA LIMITED’s control. Their data may be delayed, revised or unavailable. AOTEAURORA is an informational and observational viewing-planning app and does not guarantee a sighting; do not use it for safety-critical decisions.
If you travel to a dark viewing location, check local weather, road conditions and access restrictions; take warm clothing and a light; stay clear of traffic, cliffs and water; and tell someone where you are going.